Business Phone

Get crystal clear phone connection

Phone Service

A new customer of Northeast Florida Telephone Company can sign up online or if you prefer, you may call our Business Office at 904-259-2300, any workday, Monday through Friday, from 8:00am to 5:00pm. One of our Service Representatives will be glad to help you and answer any questions you may have.


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Our Rates

NEFCOM provides affordable rates for business.


Feature
Business Monthly Rates Per Line
Call Waiting $5.50
Call Forwarding $4.00
Three-Way Calling $4.50
Six-Way Calling $7.50

Speed Calling

  • 8-Code
  • 30-Code

 

  • $3.50
  • $5.00
Warm Line $2.50

Ring Select

  • 1st Additional Telephone #
  • 2nd Additional Telephone #

 

  • $5.25
  • $8.75
Cancel Call Waiting $3.00
Do Not Disturb $4.00
Call Hold $4.00
Call Forward Busy Line – Fixed $3.00
Call Forward Busy Line – Variable $4.00
Call Forward Don’t Answer – Fixed $4.00
Call Forward Don’t Answer – Variable $3.00
Call Transfer (With Three-Way Calling) $7.50
Voice Data Protection $5.50
Remote Activation of Call Forwarding $8.50

Multi Feature Discount Plan

Discounted rates are available when subscribing to certain basic and advanced calling feature groupings.

If you have more than one service, you save $1.00 a month on the second service, and $.50 a month on the third and each successive service. (Excludes Call Trace – per successful trace and bundled services)

Please call or stop by the local business office for details. You can reach us Monday through Friday, between 8 A.M. and 5 P.M at (904) 259-2261.

Feature Description
Business Monthly Rates Per Line
Caller ID $11.00
Caller ID Deluxe $12.00
Caller ID with Call Waiting $12.95
Caller ID Deluxe with Call Waiting $13.95
Anonymous Call Rejection $3.50
Call Return $6.00
Repeat Dial $6.00
Priority Ring $5.00
Preferred Call Forwarding $7.00
Call Screening $5.00
Call Trace Monthly Subscription Per Successful Trace (Non-Subscription) $4.00
$7.00 – Monthly
Special Call Acceptance $6.00

Multi Feature Discount Plan

Discounted rates are available when subscribing to certain basic and advanced calling feature groupings.

If you have more than one service, you save $1.00 a month on the second service, and $.50 a month on the third and each successive service. (Excludes Call Trace – per successful trace and bundled services)

Please call or stop by the local business office for details. You can reach us Monday through Friday, between 8 A.M. and 5 P.M at (904) 259-2261.

Service
Business Monthly Rates Per Line
Basic $3.00
Enhanced $4.00
Deluxe $5.00
Premium $7.00
Greeting Plus $2.00

Service
Price
10¢ NEFCOM Plus

Call from your home to anywhere in the Continental United States, Alaska, Hawaii, Puerto Rico, and the Virgin Islands. NEFCOM Plus is billed with a (1) one-minute per call minimum, and each additional minute is billed in 6-second increments. NEFCOM PLUS is also available for your Intralata calls!

$2.95 per month + $0.10 per minute
15¢ NEFCOM Basic

Great way for low volume users to keep in touch. Call from your home to anywhere in the Continental United States, Alaska, Hawaii, Puerto Rico, and the Virgin Islands. NEFCOM Basic is billed in 6-second increments. NEFCOM BASIC is also available for your Intralata calls!

$0.15 per minute
7.9¢ / 9.5¢ NEFCOM Biz

New plan available to local businesses, that can save money on each long distance call to any destination within the Continental United States, Alaska, Hawaii, Puerto Rico, and the Virgin Islands. NEFCOM BIZ is billed in 6-second increments with a (1) one-minute per call minimum. NEFCOM BIZ does not have any monthly fees. Great for any business!

$0.079 per minute- Out-of-State Calls
$0.095 per minute- In-State Calls
Interstate Extended Areas

This grouping consists of calls made to Northern Mariana Islands, Canada, and Guam. Calls to these areas are priced at the rates shown. Interstate Extended Area calls are billed with a 30 second per call minimum with each additional minute billed in 6-second increments.

Northern Mariana Islands: $.6452
Canada: $.1300 Guam: $.3404
800 Numbers

Make your business easily accessible for out of town customers. Simple way for out of town friends or relatives to call home. Calls from anywhere in the Continental United States, Alaska, Hawaii, Puerto Rico, and the Virgin Islands. All 800 calls are billed with a (1) one minute per call minimum with each additional minute billed in 6-second increments.

$3.50 per month residential
$5.00 business
+ $.10 per minute and $.30 surcharge for payphone calls
International Calling

NEFCOM Long Distance delivers high quality services to destinations throughout the world. NEFCOM International calls are billed with a 30 second per call minimum and each additional minute is billed in 6-second increments.

Directory Assistance
$1.00 per call for Domestic and International calls

Basic and Operational Services
Business Monthly Rates Per Line
Individual Touch-Calling Access Line $24.40
FCC Subscriber Line Charge

The FCC Assesses this charge for the permanent connection of your home or office to the toll network through our local Switching Office.

$6.50 – One Line
$9.20 – Two Lines or More (Per Line Charge)
Access Recovery Charge (ARC)

FCC Order 11-161 mandates the Telephone Company to bill an Access Recovery Charge/ARC monthly to residence, single line business and multi-line business end users who purchase local exchange services.

$3.00 – One Line
$3.00 – Two Lines or More (Per Line Charge)
Telecommunications Access System Act Surcharge

NEFCOM and other local telephone companies collect this surcharge on each phone line to operate the Florida Relay Service, as required by the Florida Public Service Commission. This service allows telephone communication between people who use Text Telephones (TTYs) and people who use standard phones.

$0.11
Federal Universal Service Charge

NEFCOM collects this charge to support the provision of telecommunications services to schools, libraries, rural healthcare providers, low-income customers, as well as customers living in rural, insular, and high-cost areas.

*Amount equal to FCC prescribed rate changes quarterly.
Baker County Emergency 911 Surcharge $0.40
Additional Listing

For family members or other people who share one telephone number and need separate listings in the telephone directory.

$1.25 (Per Additional Listing)
Non-Published Service

Telephone number is not listed in the directory and is not available through Directory Assistance under any circumstances.

$1.95
Non-Listed Number

Telephone number is not listed in directory, but is available through Directory Assistance.

$1.25
Billed Number Screening No Third Number Billing No Collect Billing No Collect or Third Party Billing $1.00
$1.00
$1.25
900 Service Blocking No Charge
Customized Code Restrictions

Restricts outgoing Long Distance calling, for customers who want more control over their monthly bills. The Personal Identification Number (PIN) service allows an override of this restriction on a per call basis. Restriction of Extended Local Calling is optional for the Basic service but is not available with the PIN service. Contact your Service Representative for details.

  • Basic
  • With Personal Identification Number (PIN)
$4.50
$5.00

Note 1:
The rates shown are those in effect with publication of this directory and are exclusive of applicable taxes and nonrecurring connection charges.

Note 2:
Exceptions may apply for customers with more than one access line in the same name, customers living in multihousing complexes who are listed under the telephone number of the complex, and other tariffed exceptions as applicable.

Wiring and Equipment Options

The Telephone Company provides and maintains service up to your demarcation point, which is the point of physical interconnection (connecting block, terminal strip, jack, protector, or telephone network interface device) between the telephone network and your premises wiring. Inside wiring includes all wire or cable located on your side of the demarcation point.

Non-published or Non-listed telephone number service is a directory option provided to hearing/speech-impaired persons at no charge. In addition, the option of a special notation by the customer’s name in the directory indicating TTY or TTY+ Voice capability can be provided at no charge.