Residential (904) 259-2261 · Business (904) 259-2300

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Contact us

Talk to our team in Macclenny

Call, stop by, or send us a message. Our office is open Monday to Friday, 8 am to 5 pm, except holidays. Internet support is there 24/7.

Phone numbers

Who to call

Pick the line that matches what you need and you'll reach the right person the first time.

Residential

New service and billing

Sign up, change your plan, move your service, or ask about your bill. Monday to Friday, 8 am to 5 pm.

(904) 259-2261

Business

Business service and billing

Phone lines, internet, and bundles for your business, plus billing questions. Monday to Friday, 8 am to 5 pm.

(904) 259-2300

Open 24/7

Internet support

Trouble with your connection, WiFi, or email? Call any time, day or night, weekends and holidays included.

(866) 272-4943

Phone line trouble

Repair

No dial tone, noise on the line, or calls not going through? Dial 611 from your NEFCOM phone. After-hours steps are below.

Dial 611

Outside the local area

Toll-free

Calling from out of town? Use our toll-free line to reach the same office, Monday to Friday, 8 am to 5 pm.

(800) 416-6707

Not urgent

Email

Send questions that can wait for a reply. For outages or anything urgent, please call instead.

mail@nefcom.net

Our office

Stop by and see us

Talk through your options in person with people who live and work in Baker County.

Address

130 North 4th Street, Macclenny, FL 32063

Office hours

Monday to Friday, 8 am to 5 pm. Closed on holidays.

Fax

(904) 259-1200

Get directions Pay my bill online →

Send us a message

Have a question, or want us to let you know when fiber reaches your street? Leave a note and our office will get back to you.

Repair service

Phone line down? Here's how to reach repair

During office hours

Dial 611 from your NEFCOM phone, Monday to Friday, 8 am to 5 pm. Calling from outside the local area? Use (800) 416-6707.

Evenings, weekends, and holidays

Dial 611 and leave your name, phone number, service address, and a short description of the problem. Saturday messages are picked up between 8 am and 5 pm. All other messages are picked up the next business day.

Emergencies after hours

Dial 611, then call one of the numbers given in the recorded instructions.

Internet down?

Call internet support at (866) 272-4943. They're available 24/7.

If another company provides your local phone service, please call them for repair.

130 North 4th Street, Macclenny, FL 32063

Residential (904) 259-2261

Business (904) 259-2300

Toll-free (800) 416-6707

Repair: dial 611

Residential

Internet only Home phone Bundles Whole Home WiFi

Business

Internet only Phone Bundles

Resources

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130 North 4th Street, Macclenny, FL 32063