Residential (904) 259-2261 · Business (904) 259-2300
Regulatory and legal
Our internet policies, phone service terms, Lifeline information, and required disclosures, all in one place.
Documents open as PDFs in a new tab. Links to outside sites are marked as such.
How our internet service works, what it can be used for, and what we disclose about it.
The rules for using NEFCOM internet service. Updated May 2024.
How we manage traffic on our network to keep service reliable for everyone.
Our open internet disclosures: network practices, performance, and commercial terms.
Price, speed, and fee details for each residential plan, on every plan card.
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Price, speed, and fee details for each business plan, on every plan card.
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Rates, terms, and conditions for our phone and private line services.
Rates and service terms for local phone service. Effective December 2016.
Rates and terms for private line service. Effective January 3, 2012.
For carriers: how toll VoIP-PSTN traffic is identified and billed at interstate access rates under FCC Order 11-161. Effective May 30, 2012.
Lifeline is a federal program that lowers the monthly cost of phone or internet service for households that qualify.
Common questions about Lifeline with NEFCOM. Revised February 2022.
Eligibility rules on the official Lifeline Support site.
Outside site
Forms to apply or recertify, from Lifeline Support. Call our office if you'd like help.
Outside site
Help from the Federal Communications Commission with calling problems and understanding your service.
If long distance or wireless calls to our area aren't getting through, the FCC explains how to report it.
Outside site
Plain-language guides to broadband labels, billing, and your rights as a customer.
Outside site
Our Macclenny office can walk you through any of these documents. Call Monday to Friday, 8 am to 5 pm.
130 North 4th Street, Macclenny, FL 32063
Residential (904) 259-2261
Business (904) 259-2300
Toll-free (800) 416-6707
Repair: dial 611
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130 North 4th Street, Macclenny, FL 32063