Residential (904) 259-2261 · Business (904) 259-2300

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Support

Help and tutorials

Set up your email, test your speed, or reach our team. Internet support answers any time, day or night.

Internet support 24/7: (866) 272-4943

Phone repair: dial 611

Office in Macclenny, Monday to Friday

Quick help

Internet support

Connection down or running slow? Our support line answers 24 hours a day, 7 days a week.

Call (866) 272-4943

Speed test

See the speed you're getting right now. For the truest result, test from a computer plugged into your modem.

Run a speed test →

Remote assistance

When our support team asks you to, this lets a technician see your screen and help fix the problem.

Start remote assistance →

Phone repair

Dial 611 from your NEFCOM line. After hours, leave your name, number, address, and a short description of the problem.

See repair details →

Set up your NEFCOM email

Use these settings to add your nefcom.net email to Outlook, an iPhone or iPad, or any other email app.

Server settings

Incoming mail server

mail.nefcom.net

IMAP port (recommended)

143

POP port

110

Outgoing mail server (SMTP)

mail.nefcom.net

Outgoing port

587

Choose IMAP if you check email on more than one device. It keeps your phone, tablet, and computer in sync. POP downloads mail to a single computer.

Read email in your browser with webmail →

Adding your account

Add a new account

In your email app's settings, choose to add an account, then pick Other or manual setup.

Choose IMAP

Enter your name, your nefcom.net email address, and your password, then select IMAP as the account type.

Enter the server settings

Use mail.nefcom.net for both the incoming and outgoing server, with the ports shown here.

Send yourself a test

Save the account and send a message to yourself. If it doesn't arrive, call support and we'll walk you through it.

Call support (866) 272-4943

Sign in to your account

Payment portal

Pay your bill and view your account online. Pay through our portal, not a third-party bill site, so your payment arrives on time without extra fees.

Pay my bill →

Webmail

Read and send your nefcom.net email from any web browser, with nothing to set up.

Open webmail →

e-Scout

Still need a hand?

Call our Macclenny office, Monday to Friday, 8 am to 5 pm. For internet problems after hours, support answers any time.

Call (904) 259-2261 Send us a message →

130 North 4th Street, Macclenny, FL 32063

Residential (904) 259-2261

Business (904) 259-2300

Toll-free (800) 416-6707

Repair: dial 611

Residential

Internet only Home phone Bundles Whole Home WiFi

Business

Internet only Phone Bundles

Resources

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130 North 4th Street, Macclenny, FL 32063